When an organization’s leadership and investors want to exit and must first increase operating margins and make their business a valuable asset for an acquisition or merger, the Chief Financial Officer (CFO) or Chief Executive Officer (CEO) engages us. We help them find operational improvement opportunities, and realize and sustain the value of those opportunities until the desired M&A occurs.

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When a business faces supply-chain failures, regulatory and compliance issues, a loss in market share, or a need to scale up, the Chief Operational Officer (COO) and Line-of-Business (LOB) leaders or GMs engage us to launch or boost Operational Excellence programs. We help them assess current-state maturity of their operational and business Valuestreams and roll out an Operational Excellence program. These can be based on Lean Six Sigma, Process re-engineering, Hoshin planning, Agile, CMMI, or other continuous improvement methodologies.

End-to-end processes might include:

• Brand Management: Start-up, Product Launch, Marketing
• Sales Management: Lead Generation, Lead Qualification, Lead Nurturing, Opportunity Generation, Pipeline, Contracting
• Order and Customer Service Management: Supply-chain, Ordering, Fulfillment, Customer Service, Service Recovery
• Cash Management: Billing, Collections, Contract Renewal

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Ask us to present to your team an operational-maturity assessment tool. 

When a business has been acquired or undergone a merger and leaders must align business processes, contracts, and resourcing/people, the Chief Financial Officer (CFO) or Chief Operational Officer (COO) engages us.

We help them align all operational units (e.g., Accounting, Environment, Health and Safety, Internal IT, Human Resources, Legal and Compliance, Marketing and Communications, Payroll and Benefits, Product Development, Real Estate and Facilities Planning, Sales, Sourcing) to deliver to shareholders and customers the expected value of the M&A.

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Ask us to present to your team our Post M&A alignment road-map. 

When an organization has complex or unstructured Go-to-market (GTM) plans for new products or services, is experiencing repeated delays, and must streamline GTM processes to avoid financial loss, the product-development leaders, Chief Information Officer (CIO) or Chief Revenue Officer (CRO) engages us.

We help them design and deploy streamlined and repeatable agile-methodology-based GTM processes. Examples of new products include Software Application products (SaaS, DaaS, PaaS, digital products), pharmaceutical and medical devices, and technology products.

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Invite us to present “How-to change Waterfall culture to Agile culture” at a lunch-and-learn webinar. 

When an organization’s Chief Revenue Officer (CRO), General Manager (GM), or Chief Operational Officer (COO) faces CX metrics that have plateaued and customer complaints about an uninspiring or defect-full product or service, the client engages us. We help them jump-start and build a CX-driven performance culture.

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Ask us to evaluate your current CX Road-map.

When developers are designing a new application and user-adoption is an uphill challenge—often because user experience was designed poorly—Chief Information Officer (CIO) or senior leaders engage us. We help deploy persuasive, intuitive design and Gamification mechanisms, including training, that increases user-adoption.

We also introduce robust Usability testing methodologies into product-development life-cycles and Agile-scrums.

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Invite us to present “Why UX?” at a lunch-and-learn webinar.

When an organization faces a secular trend in which employees prefer to learn via immersive-experiences or project-based learning modality—a trend that pervades the world we all live in—its Chief Learning Officer (CLO) engages us to create (if necessary) and deploy engaging, immersive Serious Games and Simulations.

Our products provide a fast, measurable way to train employees to perform their jobs better, to lead, to practice safe and compliant behaviors, and to make data-driven decisions. In conjunction with our partners, we have a rich portfolio of multi-player, simulation-based serious games that can be delivered via trainer-facilitated events to augment the corporate learning and development curriculum.

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Ask us to provide you with more information about our Serious Games and Simulation products.

When an organization faces low employee engagement or “stuck” change initiatives and needs incentives (carrots) and disincentives (sticks) to impact employee behaviors, the Chief People Officer (CPO) engages us. We design gamification mechanisms that help any change initiative be successful and increases employee morale.

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Invite us to present “Gamification in Employee Engagement” at a lunch-and-learn webinar.

When organizations want to establish a Lean Six Sigma culture that enables leaders to make data-driven decisions, they engage us. We help them build an infrastructure that has a good process improvement pipeline and delivers measurable results, and we train and certify high-potential employees as Yellow/Green/Black/Master Black Belts, Process-Managers, and Lean Champions/Masters/Kaizen Sensei.

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Invite us to present “30+ Years of Lessons Learned from Lean Six Sigma Deployment” at a lunch-and-learn webinar.

When a business faces a long onboarding process with new employees and simultaneously faces a highly competitive employment market, the Chief Learning Officer (CLO) engages us to evaluate the effectiveness of Training and Onboarding process for new hires and new leaders.

We help measure the effectiveness of existing Learning models and modalities, training delivery processes, and trainer quality. We also custom-design new training curricula/content for any learning modality.

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